Legal
Terms of Service
These Terms govern access to and use of the Telasight Platform and Website. By creating an account or using the Platform, the subscribing practice ("Customer") and its authorized users agree to these Terms.
1. The Platform
Telasight provides software that connects to Customer's electronic health record and, depending on features enabled, may: - (a) generate AI clinical summaries from patient records; - (b) display clinical data visualizations; - (c) capture and transcribe exam-room audio and EHR screen content to draft clinical documentation.
2. Accounts
Customer is responsible for its authorized users, for keeping credentials secure, and for all activity under its accounts. Customer must promptly notify Telasight of any unauthorized use.
3. Clinical decision support — not medical advice
- The Platform is a tool to assist licensed healthcare professionals. - AI-generated summaries, notes, and visualizations may be incomplete or inaccurate and must be reviewed by a qualified clinician before being relied upon or entered into a medical record. - All diagnosis, treatment, and documentation decisions remain the sole responsibility of the treating provider. - Telasight does not practice medicine and does not provide medical advice.
4. Ambient recording
If Customer enables ambient documentation, Customer is responsible for complying with applicable recording laws. Kentucky permits recording with the consent of one party to the conversation. In states that require all-party consent, Customer must obtain the patient's consent before recording.
5. Protected health information
Telasight processes PHI on Customer's behalf only under the Business Associate Agreement between Telasight and Customer, which is incorporated into these Terms. If these Terms conflict with the BAA regarding PHI, the BAA controls.
6. Customer data
- Customer retains all rights to its data. - Customer grants Telasight a limited license to process its data solely to provide, secure, and support the Platform, as permitted by the BAA. - Telasight may create and use de-identified data in accordance with HIPAA to operate and improve its services.
7. Acceptable use
Customer will not: - (a) use the Platform for any unlawful purpose; - (b) attempt to access data or accounts it is not authorized to access; - (c) reverse engineer, copy, or resell the Platform; - (d) interfere with its security or operation; - (e) upload malicious code.
8. Fees and billing
- Subscription fees are billed as set out in Customer's order or account (currently per active provider per month). Billing is processed by Stripe. - Fees are non-refundable except as required by law or stated in writing. - Telasight may suspend access for non-payment after notice. - Price changes take effect at the next billing period after notice.
9. Intellectual property
Telasight owns the Platform, including its software, prompts, models, and designs. Customer owns its data and the clinical records it creates.
10. Confidentiality
Each party will protect the other's confidential information with reasonable care and use it only to perform under these Terms.
11. Warranties and disclaimers
- Telasight will provide the Platform in a professional manner consistent with industry standards. - Except as expressly stated, the Platform is provided "as is." Telasight disclaims all other warranties, including merchantability, fitness for a particular purpose, and accuracy or completeness of AI-generated output.
12. Limitation of liability
- To the extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages. - Telasight's total liability is limited to the fees Customer paid in the twelve (12) months before the claim. - These limits do not apply to Customer's payment obligations, either party's indemnification obligations, or a party's gross negligence or willful misconduct.
13. Indemnification
- Customer will defend and indemnify Telasight against claims arising from Customer's clinical decisions, its use of the Platform in violation of these Terms or law, or its failure to comply with applicable recording laws. - Telasight will defend and indemnify Customer against third-party claims that the Platform infringes intellectual property rights.
14. Term and termination
- These Terms continue while Customer has an active subscription. Either party may terminate for convenience at the end of a billing period, or immediately for material breach not cured within 30 days of notice. - On termination, Telasight will return or destroy Customer data as set out in the BAA.
15. Changes
Telasight may update these Terms with at least 30 days' notice for material changes. Continued use after the effective date constitutes acceptance.
16. General
- Governing law: Kentucky, without regard to conflict-of-laws rules. - Venue: the state or federal courts located in Kentucky. - These Terms, the BAA, and any order form are the entire agreement. - Neither party may assign without consent, except in a merger or acquisition.
Contact: Telasight, Inc. · info [at] telasight.com